How we ensure the best on-time delivery ratio for B2B shipments

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Shipping reliably and on-time is critical in today’s fast-paced business environment. Research shows that improving on-time delivery directly enhances revenue, overall customer satisfaction, and competitive advantage.

Whether you’re moving production parts to your factory in Germany or sending finished goods to a warehouse in France, timely transport keeps your supply chain running smoothly.

At DONE Deliveries, we’ve developed a proven process—backed by custom technology and a highly trained team - to help you avoid delays and keep your cargo flowing. Here’s how we achieve a 98.2% on-time delivery ratio (based on over 600,000 shipments)—and in some cases, even 100% - for both our Express and Economy (direct part-load) services.

Reliable Processes Backed by Advanced Technology

We believe on-time performance starts with robust, well-designed procedures. From the moment you request a quote or book transport, our proprietary load-matching system immediately searches for available trucks or vans that meet your needs. This system is part of our custom-built CRM powered with AI, which:

• Analyzes capacity and location in real time
• Matches shipments with vetted carriers in our network of 33,000+ vehicles
• Shares critical transport details across different shifts 24/7

Because we have full visibility of capacity and routes, we can secure the right carrier faster - often arranging loading even within 2 hours of booking confirmation if the delivery is time-critical. This technology also equips our dispatchers with the information they need to keep you informed, ensuring your shipment stays on schedule.

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Expertise You Can Count On: Carrier Booking and Track & Trace 24/7

If you already learn how the process after your booking works, it’s time to see what kind of particular tasks in our system ensure your cargo is not only delivered on-time, but also safe. We divided them between 2 teams:

Carrier Booking Department

Our Carrier Booking department, staffed with 14 dedicated experts, verifies and assigns the best carriers for each load. Before any vehicle hits the road, we:

1. Check valid transport licenses, insurance policies, and driver documents
2. Assess each carrier’s history (e.g., on-time performance, damage records)
3. Assign carriers based on our internal ranking, prioritizing those with proven reliability

Thanks to this careful screening, our partners on the road are dependable from the start. By combining human expertise with data-driven matching, we help avoid last-minute issues and select the ideal transport option for each shipment.

24/7 Track&Trace

Once your cargo is on its way, our Track & Trace team monitors progress around the clock—24 hours a day, 7 days a week. This group of 16 specialists:

1. Maintains direct contact with drivers at regular intervals (every 2–4 hours)
2. Chooses safe parking lots for pit-stops (even guarded parking if needed)
3. Shares GPS updates in real time through our secure driver app
4. Confirms adherence to the planned route and schedule
5. Immediately flags potential delays (e.g., traffic, vehicle breakdown) and intervene if necessary

If a carrier faces unforeseen challenges, our team jumps into action, coordinating with the driver and local support to keep the delivery on track. This hands-on approach delivers peace of mind that your cargo remains in safe hands from pickup to drop-off.

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Economy (Part-Load) Service: On-Time Reliability at a Lower Cost

Many companies associate “part-load” transport with complicated groupage networks, multiple cross-docks, and higher risk of delays or damages.  At DONE Deliveries, we’ve taken a different approach.

Our Economy service mirrors our Express solution in nearly every way—no reloading, dedicated truck door-to-door, and 24/7 monitoring - but at a more optimized price. In other words, you still receive:

• Fast, direct delivery (no cross-docking)
• Full shipment security (no cargo transfers mid-journey)
• ‍Real-time tracking and driver contact
• 98.2% on-time performance, identical to our Express service

The difference? We optimize vehicle capacity and combine various cargo on one truck, which translates to significant cost savings—without any extra complexity.

By reassuring our clients that Economy offers the same reliability as Express, we remove the biggest worry about “part-load” shipments: the risk of delay.

Your Benefits: Peace of Mind and Efficiency

1. On-Time Assurance
   
   Our combination of proprietary technology, strict carrier verification, and 24/7 Track & Trace yields consistent punctual deliveries - critical for keeping production lines and customer orders on schedule.
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2. Damage-Free, Hassle-Free
   
   By avoiding reloading or cross-docking in both Express and Economy services, we minimize handling errors and protect your goods from unnecessary risk.
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3. Cost Optimization
   
   Economy part-load is ideal if you’re looking to balance speedy direct transport with lower logistics costs - without sacrificing reliability.
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4. Simplified Communication
   
   You receive automatic updates via our DONE Space platform and email at every stage, so you always know where your cargo is and when it’s expected to arrive.

Ready to Experience Stress-Free Shipping?

If you need fast, cost-effective transport across Western Europe - backed by proven, on-time performance -DONE Deliveries can help.

‍Get a quote in seconds and see how our expert teams and custom technology ensure your cargo arrives safely and on schedule. We’ve spent over 12 years honing our processes, investing in cutting-edge systems, and building an expert team to tackle any transportation challenge.

Whether you choose Express or Economy, your shipment is in skilled hands from the moment it’s booked to the moment it arrives.