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Ensuring Availability and Punctuality for the Technical Industry in West Africa.
CASE STUDY

Ensuring Availability and Punctuality for the Technical Industry in West Africa.

A distributor and manufacturer of industrial technical solutions needed to secure B2B shipments of bulky and sensitive equipment, particularly for fluid management devices used in major industrial, oil, and mining projects in West Africa. With a pan-European network covering 37 countries and a 24/7 Track & Trace team, our provider ensured direct deliveries, punctuality, and safety—even during seasonal peak periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in industrial technical distribution and assembly; based in Abidjan; deliveries to oil, mining, and agri-industrial sectors in West Africa.

Volume & seasonality

Average of 22 shipments per month with peaks during June-September period (+22%)

Units & packaging

Custom goods 320x150x130 cm, 2 to 4 units per shipment, secured with tie-down straps and corner protectors, total shipment weight between 2,500 and 7,000 kg.

Delivery constraints

Fixed loading times, tail lift + pallet truck, fast POD.

Targets

Enable transport visibility, reduce transit time by over 4 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, faster average transit by 4-7 hours, transport cost reduction by over 18%
24
 h
Saint-Priest→Tarbes transit time
100
 €
Example job price (Premium)
120
Number of transports in 2025
99.63%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Priest
Tarbes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
24
 h
100
 €
Saint-Priest
Besancon
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
50
 €
Saint-Priest
Tourcoing
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
14
 h
821
 €
Saint-Priest
Valence
2x palette EU, 120x80 cm, 300 kg
VAN
2
 h
150
 €
Saint-Priest
Piacenza
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
24
 h
727
 €
Saint-Priest
Hamburg
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
23
 h
1071
 €
Tarbes
Besancon
Tourcoing
Valence
Piacenza
Hamburg
Saint-Priest

Before/after (last 6 months)

-0,1
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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37

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