Quality Policy

Done Deliveries Sp. z o.o. specializes in providing freight forwarding services using the highest quality technology and employing experienced staff. The company continuously improves by implementing modern solutions to meet customer expectations and conduct responsible business. We strive to deliver high-quality services that meet our clients’' expectations. Special attention is paid to respecting the natural environment and complying with applicable laws.

Our commitments include:

Implementation and maintenance of an Integrated Quality Management System according to ISO 9001 and Environmental Management System according to ISO 14001,
Continuous improvement of the processes and procedures in place at the company, as well as enhancing the company's environmental performance,
Compliance with current legal requirements and other regulations applicable to the company's operations,
Pollution prevention,
Rational use and conservation of water and energy,
Minimizing the use of substances that deplete the ozone layer,
Waste management in accordance with current environmental protection laws,
Minimizing the risk of environmental accidents,
Raising environmental awareness among suppliers and subcontractors,
Encouraging subcontractors to implement their own environmental recovery programmes and adopt sustainable development policies,
Periodic risk analysis in the execution of the company's main processes,
Long-term cooperation tailored to customer needs,
Continuous analysis of clients’' specific requirements, assessing client satisfaction in terms of service quality,
Ongoing monitoring of services provided by subcontractors,
Regular communication with company employees and maintaining a high level of customer service,
Care for entrusted property,
Continuous improvement through process optimiszation tools,
Constant development of employees, enabling them to gain new experiences and competencies.

This policy is known and available to all company employees.

Effective from 2 November, 2022.