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99.6% Vehicle Availability and Responsiveness for Uninterrupted Professional Tools Supply.
CASE STUDY

99.6% Vehicle Availability and Responsiveness for Uninterrupted Professional Tools Supply.

An online professional equipment retailer must ensure rapid shipment of thousands of tool and equipment SKUs to tradespeople and businesses across France. Facing peak periods, they needed a solution providing immediate vehicle availability and fast response to urgent requests. DONE Deliveries met these needs through a 99.97% vehicle availability rate, access to a vast network, and the capability to arrange same-day or next-day pickups—minimizing delays and the risk of service interruption.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

E-commerce distributor of professional tools and site equipment; main site near Nîmes; B2B deliveries to building and trades professionals throughout France.

Volume & seasonality

Average of 21 shipments per month with peaks during April–July (+26%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.

Delivery constraints

Narrow time windows (8 am–12 pm and 1 pm–4 pm), tail lift + pallet truck, secure parking.

Targets

Reduction in transit time by over 3 hours, immediate access to POD/CMR

Objectives

4-8 hour faster average transit, all documents available on DONE Space platform, transport cost reduction of over 18%
16
 h
Nîmes→Tourcoing transit time
914
 €
Example job price (Premium)
192
Number of transports in 2025
99.16%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Nîmes
Tourcoing
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
16
 h
914
 €
Nîmes
Nantes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
50
 €
Nîmes
Troyes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
726
 €
Nîmes
Limoges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
9
 h
736
 €
Nîmes
Duisburg
16x palette EU, 120x80 cm, 7 400 kg
Porteur
32
 h
1365
 €
Nîmes
Etten-Leur
5x palette EU, 120x80 cm, 900 kg
VAN
19
 h
948
 €
Tourcoing
Nantes
Troyes
Limoges
Duisburg
Etten-Leur
Nîmes

Before/after (last 6 months)

-0,17
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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