CASE STUDY

Deliver fragile ceramic supplies with optimal logistics reliability.

A distributor specialized in materials and equipment for ceramists and art studios, this professional needed to ensure damage-free delivery of goods across B2B channels distributed among studios and art schools in France and Europe. The requirements focused on safety, punctuality, and minimizing disputes related to breakage or delays, especially during order peaks. Through a strict carrier verification process and a 99.96% damage-free delivery rate, DONE Deliveries ensured the expected logistics reliability, even for sensitive and high-value items.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of supplies and equipment for ceramics; based in Nouvelle-Aquitaine; deliveries to studios, art schools, and resellers in France and Europe.

Volume & seasonality

Average of 20 shipments per month with peaks during May-July period (+20%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.

Delivery constraints

Same-day delivery, tail lift, fast POD.

Targets

Reduction of transit time by more than 4 hours, trucks available on demand

Objectives

Average transit faster by 4-12 hours, average truck availability at 99.67% of orders placed, transport cost reduction of over 8%

Limoges→Roubaix transit time

613

€

Example job price (Premium)

208

Number of transports in 2025

99.52%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Limoges → Roubaix	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	11 h	613 €
Limoges → Auxerre	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Bâché, Hayon élévateur	9 h	100 €
Limoges → Roanne	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	5 h	525 €
Limoges → Tourcoing	16x palette EU, 120x80 cm, 7 400 kg	Porteur	25 h	1112 €
Limoges → Bruges	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	12 h	388 €
Limoges → Zaragoza	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	13 h	456 €

Roubaix

Auxerre

Roanne

Tourcoing

Bruges

Zaragoza

Limoges

Before/after (last 6 months)

-0,16

Cost per shipment

-3h

Shorter average transit time

99.96%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez