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Ensuring availability and speed for cold chain logistics in large-scale retail.
CASE STUDY

Ensuring availability and speed for cold chain logistics in large-scale retail.

A leading provider of rental and manufacturing of refrigeration equipment for the food retail sector faced urgent logistic needs to supply its agencies across France. The transport team addressed these challenges by guaranteeing 99.97% vehicle availability and same-day or next-day loading, providing a flexible solution throughout France. This responsiveness allowed the company to optimize its operations during seasonal peaks.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Company specializing in the manufacturing and rental of refrigeration equipment for food retailers and agri-food industry; agencies based in Île-de-France; logistics flows throughout France.

Volume & seasonality

Average of 24 shipments per month with peaks during May–July (+34%)

Units & packaging

Custom goods 260x160x180 cm, secured with lashing straps and corner protectors; total weight per shipment between 2,500 and 7,000 kg.

Delivery constraints

Narrow time windows (8 am–11 am and 1 pm–4 pm), unloading assistance, comprehensive insurance.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

98.29% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction of more than 16%
8
 h
Lens→Troyes transit time
925
 €
Example job price (Premium)
103
Number of shipments in 2025
98.29%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lens
Troyes
16x palette EU, 120x80 cm, 7 400 kg
Porteur
8
 h
925
 €
Lens
Niort
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
764
 €
Lens
Nancy
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
376
 €
Lens
Colmar
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
9
 h
694
 €
Lens
Willebroek
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
3
 h
432
 €
Lens
Cologne
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
6
 h
339
 €
Troyes
Niort
Nancy
Colmar
Willebroek
Cologne
Lens

Before/after (last 6 months)

-0,22
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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