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Ensuring B2B delivery punctuality for energy maintenance in the Lyon region.
CASE STUDY

Ensuring B2B delivery punctuality for energy maintenance in the Lyon region.

A key player in energy maintenance and air treatment, this specialist services thermal equipment for commercial and residential buildings in the Lyon region. With dispersed installations and urgent interventions, logistics management for parts and equipment required precise responsiveness and planning. By relying on real-time visibility, 24/7 tracking, and a reliable provider, the organization’s regional distribution gained punctuality and security, supporting business continuity across all sites.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Company specialized in heating and air conditioning systems maintenance; based near Lyon; B2B deliveries to commercial and multi-unit buildings in the Lyon region and northern Isère.

Volume & seasonality

An average of 25 shipments per month with peaks during October-March (+29%)

Units & packaging

Custom goods 240x150x120 cm, secured with tie-down straps and anti-slip mats, average weight per shipment around 1,200 to 2,500 kg.

Delivery constraints

Fixed delivery times, tail lift + pallet jack, secure parking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.73% of orders, over 12% reduction in transport costs
8
 h
Lyon→Paris transit time
50
 €
Example job price (Premium)
176
Number of transports in 2025
98.54%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lyon
Paris
2x palette EU, 120x80 cm, 300 kg
VAN
8
 h
50
 €
Lyon
Limoges
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
7
 h
642
 €
Lyon
Auxerre
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
5
 h
551
 €
Lyon
Besancon
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
7
 h
497
 €
Lyon
Leverkusen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
13
 h
803
 €
Lyon
Etten-Leur
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
14
 h
864
 €
Paris
Limoges
Auxerre
Besancon
Leverkusen
Etten-Leur
Lyon

Before/after (last 6 months)

-0,18
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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