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Guaranteeing transport availability and speed for technical building management in France.
CASE STUDY

Guaranteeing transport availability and speed for technical building management in France.

A leading facility management provider, specializing in the maintenance and optimization of office and public sites, sought to ensure optimal logistics responsiveness for ad hoc technical equipment deliveries. With access to an extensive vehicle network boasting 99.97% availability, the provider ensured fast delivery of sensitive goods—even during urgent requests involving multiple sites nationwide—while maintaining business continuity.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Facility management and technical services specialist; main operations in Île-de-France; management of office sites, public spaces, and technical facilities across France.

Volume & seasonality

Average of 17 shipments per month with peaks during March to June (+26%)

Units & packaging

Custom goods 320x160x130 cm secured with lashing straps and corner protections, total shipment weight between 2,500 and 7,000 kg.

Delivery constraints

Same-day pickup, tail lift + pallet truck, mandatory pre-delivery call.

Targets

Transit time reduction by over 3 hours, immediate access to POD/CMR

Objectives

Average transit time reduced by 4-6 hours, all documents available on the Done Space platform, transportation costs reduced by over 20%
10
 h
Lille→Cholet transit time
50
 €
Example job price (Premium)
74
Number of transports in 2025
98.34%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Cholet
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
10
 h
50
 €
Lille
Besancon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
9
 h
802
 €
Lille
Le Mans
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
8
 h
738
 €
Lille
Vannes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
12
 h
482
 €
Lille
Duisburg
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
332
 €
Lille
Magdeburg
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
27
 h
834
 €
Cholet
Besancon
Le Mans
Vannes
Duisburg
Magdeburg
Lille

Before/after (last 6 months)

-0,12
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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