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Guaranteeing vehicle availability and speed for the delivery of artisan chocolates across Europe.
CASE STUDY

Guaranteeing vehicle availability and speed for the delivery of artisan chocolates across Europe.

An artisanal producer specializing in premium chocolates faces the need to deliver fresh products quickly, both to boutiques in the Paris region and internationally. With a vehicle availability rate of 99.97% and the ability to arrange same-day or next-day loading, the transport provider ensured urgent shipments while maintaining the quality and freshness of these sensitive goods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisan chocolatier based in Île-de-France; production and distribution of chocolates to specialty shops and B2B customers in France and Europe.

Volume & seasonality

An average of 15 shipments per month, with peaks during November-December (+34%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 900 and 2,400 kg.

Delivery constraints

Same-day delivery, loading assistance, GPS tracking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.59% of orders placed, transport cost reduction over 20%
2
 h
Paris→Paris transit time
350
 €
Example job price (Premium)
200
Number of transports in 2025
98.91%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Paris
5x palette EU, 120x80 cm, 900 kg
VAN
2
 h
350
 €
Paris
Tours
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
7
 h
916
 €
Paris
Bourges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
4
 h
468
 €
Paris
Arras
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
3
 h
239
 €
Paris
Getafe
2x palette EU, 120x80 cm, 300 kg
VAN
22
 h
677
 €
Paris
Leverkusen
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
9
 h
356
 €
Paris
Tours
Bourges
Arras
Getafe
Leverkusen
Paris

Before/after (last 6 months)

-0,08
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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