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Optimized B2B logistics: reliability and security for tile and sanitary equipment deliveries.
CASE STUDY

Optimized B2B logistics: reliability and security for tile and sanitary equipment deliveries.

A specialist in floor coverings, sanitaryware, and tiles, this distributor offers a vast range of products for construction and interior design professionals. The company faced challenges managing the delivery of large, fragile pallets, requiring near-constant vehicle availability and a damage rate close to zero. Through a rigorous carrier selection process and expert logistics control, DONE Deliveries ensures a damage-free delivery rate of 99.96%, while maintaining high reliability throughout the Grand Est region.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of wall and floor covering solutions, tiles, sanitaryware, and slabs; headquartered in Alsace, serving Eastern France and southern Germany.

Volume & seasonality

An average of 21 shipments per month with peaks during March–July (+24%)

Units & packaging

Custom goods 240x150x120 cm secured by lashing straps and corner protectors, total shipment weight between 1,200 and 4,000 kg.

Delivery constraints

Fixed loading hours, unloading assistance, fast POD.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications via the DONE Space platform; all documents available on DONE Space; transport cost reduction of over 14%
31
 h
Colmar→Lorient transit time
100
 €
Example job price (Premium)
180
Number of shipments in 2025
98.29%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Colmar
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN
31
 h
100
 €
Colmar
Auxerre
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
7
 h
50
 €
Colmar
Tours
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
24
 h
812
 €
Colmar
Dijon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
4
 h
497
 €
Colmar
Ulm
5x palette EU, 120x80 cm, 900 kg
VAN
6
 h
602
 €
Colmar
Bremen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
12
 h
634
 €
Lorient
Auxerre
Tours
Dijon
Ulm
Bremen
Colmar

Before/after (last 6 months)

-0,14
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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