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Reducing damage risks in B2B logistics for ceramic coverings in France and Europe.
CASE STUDY

Reducing damage risks in B2B logistics for ceramic coverings in France and Europe.

A player in the production and distribution of designer ceramic surfaces for interior design faced significant safety challenges when transporting sensitive goods to retailers and decoration professionals. Strict quality requirements demanded precise management of breakage risk and carrier reliability to ensure an extremely low damage rate. Through careful partner selection and a multi-level verification system, the transport provider ensured that nearly all deliveries arrived in perfect condition throughout France and Western Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer and distributor of decorative ceramic surfaces; main site in Auvergne-Rhône-Alpes; deliveries to specialty stores and design professionals in France, Belgium, and Spain.

Volume & seasonality

Average of 10 shipments per month with peaks during March to June period (+17%)

Units & packaging

EU pallets 120x100 cm, average of 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,200 and 3,200 kg.

Delivery constraints

Night delivery, tail lift, GPS tracking.

Targets

Eliminate delays, enable transport visibility

Objectives

99.87% of shipments delivered on time, transport tracking and email notifications via the Done Space platform, reduction of transport costs by more than 18%
11
 h
Dardilly→Cholet transit time
693
 €
Example job price (Premium)
103
Number of transports in 2025
99.87%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Dardilly
Cholet
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
11
 h
693
 €
Dardilly
Niort
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
24
 h
1340
 €
Dardilly
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
16
 h
612
 €
Dardilly
Paris
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
8
 h
644
 €
Dardilly
Bruges
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
12
 h
780
 €
Dardilly
Ulm
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
511
 €
Cholet
Niort
Brest
Paris
Bruges
Ulm
Dardilly

Before/after (last 6 months)

-0,12
Cost per shipment
-6h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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