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Responsiveness and availability for professional kitchen equipment in B2B.
CASE STUDY

Responsiveness and availability for professional kitchen equipment in B2B.

A specialist in the installation and maintenance of equipment for the professional catering industry, this manufacturer had to handle frequent logistical emergencies and high deadline pressure. Thanks to our network’s capacity to guarantee vehicle availability at 99.97%—even for same-day pickups—the provider was able to accelerate flows between sites in France while efficiently managing peak activity in the Lyon area.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Installer and maintainer of professional catering equipment; mainly operating in the Auvergne-Rhône-Alpes region; B2B deliveries to restaurants, hotels, and public institutions.

Volume & seasonality

An average of 13 shipments per month with peaks during March–July (+23%)

Units & packaging

Customized goods 270x150x120 cm secured by lashing straps and corner protectors, total weight per shipment between 1,500 and 4,500 kg.

Delivery constraints

Fixed loading times, tail lift, GPS tracking.

Targets

Reduce transit time by more than 4h, eliminate delays

Objectives

Average transit faster by 4-9h, 99.93% of shipments delivered on time, transport cost reduction of over 18%
9
 h
Ris-Orangis→Brest transit time
396
 €
Example job price (Premium)
120
Number of shipments in 2025
99.93%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Ris-Orangis
Brest
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
9
 h
396
 €
Ris-Orangis
Rennes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
6
 h
587
 €
Ris-Orangis
Grenoble
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
11
 h
862
 €
Ris-Orangis
Dijon
5x palette EU, 120x80 cm, 900 kg
VAN
4
 h
419
 €
Ris-Orangis
Stuttgart
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
11
 h
334
 €
Ris-Orangis
Frankfurt am Main
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
334
 €
Brest
Rennes
Grenoble
Dijon
Stuttgart
Frankfurt am Main
Ris-Orangis

Before/after (last 6 months)

-0,08
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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