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Secure and damage-free deliveries for B2B industrial supplies in France.
CASE STUDY

Secure and damage-free deliveries for B2B industrial supplies in France.

An industrial supplies and professional tools distributor, active in construction, industry, and maintenance, needed to control the risk of damage during transport to its points of sale and B2B customers across France. DONE Deliveries implemented a rigorous carrier selection and enhanced quality monitoring, resulting in a 99.98% damage-free delivery rate for palletized shipments nationwide, regardless of the final destination.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of industrial supplies and hardware for professionals; major presence in Île-de-France; supplies resellers, craftsmen, and companies throughout France.

Volume & seasonality

Average of 24 shipments per month with peaks during March-June (+34%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,100 and 2,800 kg.

Delivery constraints

Fixed loading hours, security rope for customs, rapid POD.

Targets

Immediate access to POD/CMR, eliminate delays

Objectives

All documents available on the DONE Space platform, 99.37% of shipments delivered on time, transport cost reduction of over 15%
13
 h
Fougères→Valence transit time
727
 €
Example job price (Premium)
204
Number of transports in 2025
99.37%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Fougères
Valence
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
13
 h
727
 €
Fougères
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
427
 €
Fougères
Troyes
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
11
 h
618
 €
Fougères
Auxerre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
8
 h
347
 €
Fougères
Barcelona
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
19
 h
642
 €
Fougères
Waterloo
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
11
 h
400
 €
Valence
Strasbourg
Troyes
Auxerre
Barcelona
Waterloo
Fougères

Before/after (last 6 months)

-0,22
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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