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Secure and undamaged deliveries for the individual home construction sector in France.
CASE STUDY

Secure and undamaged deliveries for the individual home construction sector in France.

A major player in individual home construction was facing challenges with the reliability of deliveries for fragile materials and equipment to its sites in France. Thanks to a rigorous carrier selection process and reinforced quality control, our transport team was able to guarantee a damage-free delivery rate of 99.97%. This approach secured site supply, optimized scheduling management, and strengthened trust in sensitive regional flows.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in individual home construction; main site in Lorraine, deliveries of materials and equipment to sites in the Grand Est and neighboring regions.

Volume & seasonality

Average of 17 shipments per month, with peaks during March-July period (+33%)

Units & packaging

Custom goods 320x150x120 cm secured with tie-down straps and corner protections, total weight per shipment between 2,800 and 6,000 kg.

Delivery constraints

Fixed loading times, unloading assistance, fast proof of delivery.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability of 99.52% on orders placed, transport tracking and email notifications via the Done Space platform, transport cost reduction of over 17%
2
 h
Neufchâteau→Nancy transit time
150
 €
Example job price (Premium)
133
Number of transports in 2025
98.9%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Neufchâteau
Nancy
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
2
 h
150
 €
Neufchâteau
Limoges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
9
 h
713
 €
Neufchâteau
Metz
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
2
 h
407
 €
Neufchâteau
Caen
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
24
 h
757
 €
Neufchâteau
Mainz
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
341
 €
Neufchâteau
Barcelona
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
16
 h
1057
 €
Nancy
Limoges
Metz
Caen
Mainz
Barcelona
Neufchâteau

Before/after (last 6 months)

-0,1
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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