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Secured deliveries of premium spas: reducing risks for bulky and sensitive products.
CASE STUDY

Secured deliveries of premium spas: reducing risks for bulky and sensitive products.

A specialist in wellness equipment, this manufacturer offers a range of high-end spas for residential and hotel installations, with a dedicated showroom in western France. The complexity of transporting these expensive and fragile goods, without damage or delay, required a tailor-made logistics solution: use of suitable vehicles, direct routing without reloading, and enhanced protections. Thanks to expert management, shipments to France and Belgium benefit from increased security and constant visibility.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of wellness equipment and hydromassage spas; showroom and main base in the Le Mans area; B2B deliveries to resellers and installers in France and Belgium.

Volume & seasonality

Average of 21 shipments per month with peaks during the March-July period (+40%)

Units & packaging

Custom cargo 240x160x130 cm secured with tie-down straps and corner protectors, total shipment weight between 1,000 and 4,200 kg.

Delivery constraints

Night delivery, loading assistance, all-risk insurance.

Targets

Enable transport visibility, reduce transit time by over 2 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit time 4-5 hours faster, more than 20% reduction in transport costs
7
 h
Le Mans→Limoges transit time
618
 €
Example job price (Premium)
153
Number of shipments in 2025
99.73%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Mans
Limoges
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
618
 €
Le Mans
Angers
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
2
 h
322
 €
Le Mans
Caen
8x palette EU, 120x80 cm, 5 100 kg
Porteur
5
 h
496
 €
Le Mans
Rouen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
3
 h
481
 €
Le Mans
Turin
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
15
 h
758
 €
Le Mans
Genk
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
12
 h
428
 €
Limoges
Angers
Caen
Rouen
Turin
Genk
Le Mans

Before/after (last 6 months)

-0,2
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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