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Securing B2B logistics of fine artisanal chocolates to Europe.
CASE STUDY

Securing B2B logistics of fine artisanal chocolates to Europe.

A French artisanal chocolate maker, creator of original chocolate bars, must ensure the safe transport of its fragile products to specialized distributors and B2B partners across Europe. The main challenges are preserving quality, reducing risk of damage, and meeting tight deadlines for sensitive, high-value goods. Thanks to a network of vetted carriers and a damage-free delivery rate of 99.97%, DONE Deliveries guarantees goods protection and reliable delivery within expected time windows, notably in France, Belgium, and Germany.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of artisanal chocolates with a workshop in Auvergne-Rhône-Alpes; B2B distribution to gourmet outlets, delicatessens, and hotels in France, Belgium, and Germany.

Volume & seasonality

Average of 17 shipments per month with peaks during November-February period (+32%)

Units & packaging

EUR pallets 120x80 cm, 10 units per shipment, tie-down straps and anti-slip mats, total weight per shipment between 1,000 and 2,500 kg.

Delivery constraints

Fixed delivery hours, tail lift, quick proof of delivery (POD).

Targets

Eliminate delays, allow transport visibility

Objectives

99.41% of shipments delivered on time, transport tracking and email notifications via the DONE Space platform, transport cost reduction of over 13%.
13
 h
Montpellier→Nantes transit time
50
 €
Example job price (Premium)
129
Number of transports in 2025
99.41%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Montpellier
Nantes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
50
 €
Montpellier
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
3
 h
50
 €
Montpellier
Brest
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
18
 h
806
 €
Montpellier
Reims
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
26
 h
1135
 €
Montpellier
Bremen
5x palette EU, 120x80 cm, 900 kg
VAN
22
 h
943
 €
Montpellier
Frankfurt am Main
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
16
 h
429
 €
Nantes
Marseille
Brest
Reims
Bremen
Frankfurt am Main
Montpellier

Before/after (last 6 months)

-0,23
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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