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Securing B2B refrigerated logistics with a 99.95% damage-free delivery rate.
CASE STUDY

Securing B2B refrigerated logistics with a 99.95% damage-free delivery rate.

A distributor of refrigeration and ventilation solutions, this specialist manages a wide range of fragile products requiring precision and reliability during transport. Regular shipments of temperature- and integrity-sensitive goods posed significant logistics challenges. Through a rigorous carrier verification process and traceability for each shipment, our transport team achieved a 99.95% damage-free delivery rate while securing flows across France and Spain.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of professional refrigeration and ventilation equipment; main site in Île-de-France; B2B deliveries to installers and industrial clients in France and Spain.

Volume & seasonality

Average of 19 shipments per month with peaks during May-July period (+14%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.

Delivery constraints

Fixed loading hours, tailgate, GPS tracking.

Targets

Trucks available on demand, immediate access to POD/CMR

Objectives

Average truck availability at 99.58% of orders placed, all documents available on the Done Space platform, reduction of transport costs by more than 12%
2
 h
Villeurbanne→Grenoble transit time
508
 €
Example job price (Premium)
108
Number of transports in 2025
98.99%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Villeurbanne
Grenoble
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
2
 h
508
 €
Villeurbanne
Tours
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
10
 h
100
 €
Villeurbanne
Le Mans
8x palette EU, 120x80 cm, 5 100 kg
Porteur
24
 h
1035
 €
Villeurbanne
Lille
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
12
 h
733
 €
Villeurbanne
Barcelona
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
11
 h
865
 €
Villeurbanne
Antwerp
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
13
 h
797
 €
Grenoble
Tours
Le Mans
Lille
Barcelona
Antwerp
Villeurbanne

Before/after (last 6 months)

-0,21
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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