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Securing the delivery of custom staircases with strict B2B carrier control.
CASE STUDY

Securing the delivery of custom staircases with strict B2B carrier control.

A manufacturer of custom metal staircases for high-end homes was seeking a solution to guarantee the integrity of its products, which are fragile and high value, during deliveries to its partners. The risk of damage and the need for specialized handling required the support of an experienced B2B provider. Thanks to a thorough carrier verification process and expert supervision, shipments were completed incident-free throughout Western and Central France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of custom design staircases for construction; production site located in Poitou-Charentes region; B2B deliveries to professionals and installers across France.

Volume & seasonality

Average of 15 shipments per month with peaks during March-July (+13%)

Units & packaging

Custom goods 320x150x130 cm secured with lashing straps and corner protectors, total weight per shipment between 2,200 and 5,800 kg.

Delivery constraints

Fixed loading hours, tail lift, rapid POD.

Targets

Enable transport visibility, reduce transit time by more than 2 hours.

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit shortened by 4-5 hours, transport cost reduction above 9%.
7
 h
Poitiers→Bourges transit time
100
 €
Example job price (Premium)
144
Number of shipments in 2025
98.51%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Poitiers
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
7
 h
100
 €
Poitiers
Lille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
24
 h
100
 €
Poitiers
Mulhouse
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
12
 h
389
 €
Poitiers
Le Havre
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
345
 €
Poitiers
Duisburg
16x palette EU, 120x80 cm, 7 400 kg
Porteur
30
 h
1433
 €
Poitiers
Madrid
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
16
 h
540
 €
Bourges
Lille
Mulhouse
Le Havre
Duisburg
Madrid
Poitiers

Before/after (last 6 months)

-0,21
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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