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Securing the delivery of professional tableware through a rigorous verification procedure.
CASE STUDY

Securing the delivery of professional tableware through a rigorous verification procedure.

A major distributor of solutions for the restaurant and hotel industry needed to send tableware and fragile equipment to several European countries. High constraints included irregular volumes, risk of breakage, and tight deadlines to equip hotels and restaurants. Thanks to our five-step carrier selection process, the damage rate was kept extremely low, with safe deliveries throughout Western Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in tableware distribution and equipment for the hospitality sector; based in Île-de-France; regularly serving hotels and restaurants in France, Belgium, and Switzerland.

Volume & seasonality

Average of 8 shipments per month with peaks during March–June (+20%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight 1,200 to 2,600 kg.

Delivery constraints

Night delivery, tail lift + pallet jack, GPS tracking.

Targets

Eliminate delays, enable transport visibility

Objectives

98.83% of shipments delivered on time, transport tracking and email notifications on the Done Space platform, transport cost reduction of over 19%
32
 h
Colmar→Brest transit time
1095
 €
Example job price (Premium)
94
Number of transports in 2025
98.83%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Colmar
Brest
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
32
 h
1095
 €
Colmar
Auxerre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
9
 h
100
 €
Colmar
Grenoble
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
8
 h
624
 €
Colmar
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
12
 h
448
 €
Colmar
Mainz
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
5
 h
542
 €
Colmar
Mechelen
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
9
 h
721
 €
Brest
Auxerre
Grenoble
Marseille
Mainz
Mechelen
Colmar

Before/after (last 6 months)

-0,14
Cost per shipment
-5h
Average shorter transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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37

European countries

We deliver across the whole of Europe.
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