CASE STUDY

Securing the distribution of construction materials with an ultra-low damage rate.

A major player in B2B construction materials distribution based in Hauts-de-France faces the challenge of transporting heavy and fragile palletized goods across France. To ensure product integrity during deliveries to its professional clients and reduce incidents, our transport team relies on a rigorous carrier verification process. Thanks to this approach, over 99.97% of shipments are delivered without damage, providing essential guarantees in this demanding sector.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of construction materials for building professionals; main site located in the North; regular flows to worksites and wholesalers throughout France.

Volume & seasonality

Average of 25 shipments per month with peaks during March-July (+40%)

Units & packaging

Custom shipments 320x150x120 cm secured by tie-down straps and corner protectors, total weight per shipment between 2,500 and 6,000 kg.

Delivery constraints

Fixed delivery times, tail lift + pallet truck, fast POD.

Targets

Trucks available on demand, provide transport visibility

Objectives

Average truck availability at 99.6% of orders placed, transport tracking and email notifications via the Done Space platform, transport cost reduction of over 13%.

St.-Omer→Chartres transit time

100

€

Example job price (Premium)

176

Number of shipments in 2025

99.91%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
St.-Omer → Chartres	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	9 h	100 €
St.-Omer → Paris	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	5 h	50 €
St.-Omer → Valence	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Bâché, Hayon élévateur	13 h	941 €
St.-Omer → Colmar	2x palette EU, 120x80 cm, 300 kg	VAN	11 h	411 €
St.-Omer → Rotterdam	2x palette EU, 120x80 cm, 300 kg	VAN	5 h	330 €
St.-Omer → Getafe	8x palette EU, 120x80 cm, 5 100 kg	Porteur, Hayon élévateur	52 h	2136 €

Chartres

Paris

Valence

Colmar

Rotterdam

Getafe

St.-Omer

Before/after (last 6 months)

-0,22

Cost per shipment

-2h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez