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Securing the distribution of gourmet products with an ultra-low damage rate.
CASE STUDY

Securing the distribution of gourmet products with an ultra-low damage rate.

Active in the distribution of high-end food specialties, this company must ensure fast and damage-free delivery of fragile goods to demanding partners. Through a rigorous carrier verification process and continuous monitoring, our transport team enabled a damage-free delivery rate of 99.97%, while maintaining flexibility on direct flows in France and Benelux.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of premium food products for restaurants and fine food shops; based in Île-de-France; B2B deliveries mainly in France and Benelux.

Volume & seasonality

Average of 19 shipments per month, with peaks during November-February period (+26%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, securing straps and anti-slip mats, total weight per shipment between 1,200 and 2,400 kg.

Delivery constraints

Night delivery, unloading assistance, mandatory pre-call delivery.

Targets

Immediate access to POD/CMR, enable transport visibility

Objectives

All documents available on the DONE Space platform, shipment tracking and e-mail notifications on the done space platform, transport cost reduction of over 14%
4
 h
Lille→Paris transit time
597
 €
Example job price (Premium)
212
Number of shipments in 2025
98.64%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Paris
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
4
 h
597
 €
Lille
Marseille
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
30
 h
100
 €
Lille
Nantes
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
25
 h
1452
 €
Lille
Brest
2x palette EU, 120x80 cm, 300 kg
VAN
14
 h
520
 €
Lille
Magdeburg
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
433
 €
Lille
Cologne
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
6
 h
386
 €
Paris
Marseille
Nantes
Brest
Magdeburg
Cologne
Lille

Before/after (last 6 months)

-0,2
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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