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Security and availability for B2B cold chain logistics in France.
CASE STUDY

Security and availability for B2B cold chain logistics in France.

A specialized player in the installation and maintenance of commercial and industrial refrigeration systems needed to quickly deliver sensitive equipment and spare parts to its B2B customers in France. Their challenges included the requirement for extremely high vehicle availability and maximum reliability to protect fragile goods. Thanks to a transport solution combining a European network and direct deliveries without reloading, risks of delays or damage were drastically reduced, while ensuring a vehicle availability rate of 99.98%.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in commercial and industrial refrigeration; operations based in the Auvergne-Rhône-Alpes region; technical deliveries to food companies and industrial firms throughout France.

Volume & seasonality

Average of 25 shipments per month with peaks during September-November period (+44%)

Units & packaging

Custom cargo 260x150x120 cm secured with lashing straps and anti-slip mats, total weight per shipment between 1,500 and 4,800 kg.

Delivery constraints

Night delivery, security rope for customs, GPS tracking.

Targets

Eliminating delays, reducing transit time by more than 3 hours

Objectives

98.91% of shipments delivered on time, faster average transit by 4-11 hours, transport cost reduction of over 14%
10
 h
Valence→Toulouse transit time
1254
 €
Example job price (Premium)
93
Number of transports in 2025
98.91%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Valence
Toulouse
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
10
 h
1254
 €
Valence
Rodez
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
8
 h
640
 €
Valence
Lille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
13
 h
806
 €
Valence
Caen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
542
 €
Valence
Ulm
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
14
 h
447
 €
Valence
Rome
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
18
 h
614
 €
Toulouse
Rodez
Lille
Caen
Ulm
Rome
Valence

Before/after (last 6 months)

-0,23
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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