CASE STUDY

Vehicle availability and responsiveness for managing complex B2B flows in facility management.

A player in the facility management sector, specializing in the maintenance and operation of diverse buildings, faced the need to ensure responsive and reliable transport for technical equipment between multiple sites across France. The need for rapid intervention required sourcing a vehicle almost immediately, even during busy periods, while keeping strict control over lead times. Relying on 99.97% vehicle availability and a flexible organization, DONE Deliveries effectively met these requirements nationwide.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Facility management service provider for commercial and industrial buildings; operations centered in Île-de-France; logistics management for sites across France.

Volume & seasonality

Average of 11 shipments per month with peaks during the March-July period (+42%)

Units & packaging

Custom cargo, 300x160x140 cm, secured by tie-down straps and corner protectors, total weight per shipment between 2,500 and 6,800 kg.

Delivery constraints

Same-day pickup, tail lift + pallet truck, delivery requires mandatory advance call.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability at 99.71% of all orders, transport tracking and email notifications via the done space platform, transport cost reduction of over 16%

Lille→Mulhouse transit time

100

€

Example job price (Premium)

150

Number of transports in 2025

98.83%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Lille → Mulhouse	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Hayon élévateur	25 h	100 €
Lille → Arras	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN	2 h	176 €
Lille → Auxerre	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	7 h	683 €
Lille → Rouen	Chargement personnalisé, 230x180x120 cm, 1 900 kg	Porteur, Hayon élévateur	7 h	534 €
Lille → Coslada	2x palette EU, 120x80 cm, 300 kg	VAN	25 h	825 €
Lille → Martorell	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	22 h	812 €

Mulhouse

Arras

Auxerre

Rouen

Coslada

Martorell

Lille

Before/after (last 6 months)

-0,17

Cost per shipment

-5h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez