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Direct deliveries without rehandling for an artisanal restaurant chain demanding freshness and integrity.
CASE STUDY

Direct deliveries without rehandling for an artisanal restaurant chain demanding freshness and integrity.

An artisanal food service company specializing in fresh, seasonal products faced challenges ensuring uninterrupted and undamaged supplies while preserving the quality of sensitive goods. Through direct delivery without rehandling and the use of temperature-controlled vehicles, our team provided a reliable solution, ensuring product freshness right up to sales locations in the Lyon region.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal food service based in Lyon; distribution of fresh ingredients and ready-made meals to retail points and food sector players in the Auvergne-Rhône-Alpes region.

Volume & seasonality

Average of 18 shipments per month, with peaks during April–September (+43%).

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,000 and 2,500 kg.

Delivery constraints

Fixed loading hours, tail lift + pallet truck, secured parking.

Targets

Immediate access to POD/CMR, trucks available on demand.

Objectives

All documents available on the DONE Space platform, average truck availability at 99.61% of placed orders, over 9% reduction in transport costs.
24
 h
Saint-Quentin-Fallavier→Angers transit time
100
 €
Example job price (Premium)
162
Number of transports in 2025
99.04%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Quentin-Fallavier
Angers
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
24
 h
100
 €
Saint-Quentin-Fallavier
Tours
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
504
 €
Saint-Quentin-Fallavier
Caen
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
13
 h
760
 €
Saint-Quentin-Fallavier
Montauban
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
9
 h
425
 €
Saint-Quentin-Fallavier
Ghent
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
478
 €
Saint-Quentin-Fallavier
Augsburg
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
441
 €
Angers
Tours
Caen
Montauban
Ghent
Augsburg
Saint-Quentin-Fallavier

Before/after (last 6 months)

-0,08
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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