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Ensure 99.6% vehicle availability for B2B technical equipment supply.
CASE STUDY

Ensure 99.6% vehicle availability for B2B technical equipment supply.

A specialist in distributing heating, ventilation, air conditioning, and sanitary equipment to building professionals, this company needed to secure the fast delivery of large and often urgent goods to its partners in the Southwest and beyond. Thanks to our ability to guarantee a 99.97% vehicle availability rate and arrange same-day or next-day pickups, the continuity of flows has been ensured, even during major activity fluctuations.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of heating, air conditioning, and sanitary equipment; based in Nouvelle-Aquitaine (Pons area, near Saintes); serving craftsmen and installers in Southwest France.

Volume & seasonality

An average of 11 shipments per month with peaks during March-June (+32%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment on average, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 3,200 kg.

Delivery constraints

Night delivery, tail lift, GPS tracking.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability rate at 99.63% of orders placed, transport cost reduction of over 11%
13
 h
Pons→Tourcoing transit time
50
 €
Example job price (Premium)
126
Number of transports in 2025
99.68%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Pons
Tourcoing
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
50
 €
Pons
Lorient
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
755
 €
Pons
Besancon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
452
 €
Pons
Angers
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
8
 h
498
 €
Pons
Norderstedt
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
24
 h
1223
 €
Pons
Ulm
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
19
 h
993
 €
Tourcoing
Lorient
Besancon
Angers
Norderstedt
Ulm
Pons

Before/after (last 6 months)

-0,22
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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