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Ensuring immediate availability for emergency interventions logistics across France.
CASE STUDY

Ensuring immediate availability for emergency interventions logistics across France.

A leading provider of emergency home services in France faces daily demand peaks and uncompromising speed requirements. To keep its promise of rapid interventions nationwide, it relies on a transport partner capable of guaranteeing a 99.97% vehicle availability rate and a flexible organization to ship equipment and spare parts just-in-time, even at the last minute.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Multiservice provider specializing in emergency home repairs; operations based in Île-de-France; distribution of supplies and equipment to partner contractors throughout France.

Volume & seasonality

Average of 10 shipments per month with peaks during the March-June period (+28%)

Units & packaging

Set of boxes 90x60x80 cm, average of 12 units per shipment, total shipment weight between 800 and 2,400 kg, secured with tie-down straps and non-slip mats.

Delivery constraints

Night delivery, tail lift + pallet truck, all-risk insurance.

Targets

Reduce transit time by over 2h, immediate access to POD/CMR

Objectives

Average transit time faster by 4-5h, all documents available on the Done Space platform, transport cost reduction of over 20%
8
 h
Paris→Strasbourg transit time
618
 €
Example job price (Premium)
163
Number of transports in 2025
99.93%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
618
 €
Paris
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
10
 h
564
 €
Paris
Roubaix
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
4
 h
287
 €
Paris
Quimper
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
24
 h
770
 €
Paris
Alkmaar
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
10
 h
674
 €
Paris
Zaragoza
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
18
 h
580
 €
Strasbourg
Brest
Roubaix
Quimper
Alkmaar
Zaragoza
Paris

Before/after (last 6 months)

-0,23
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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