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Ensuring logistics availability for premium kitchen utensils across Europe.
CASE STUDY

Ensuring logistics availability for premium kitchen utensils across Europe.

A French manufacturer in the professional kitchenware sector needed to ship its premium product ranges quickly and without interruptions to B2B distributors and resellers throughout Europe. Key challenges included managing activity spikes, expanding distribution, and ensuring always-available transport capacity without building an internal fleet. With pan-European access to over 33,000 vehicles and a vehicle availability rate of 99.97%, DONE Deliveries enabled seamless distribution to France, Belgium, and several European markets.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

High-end kitchenware manufacturing specialist; main site in Grand Est; B2B distribution to specialized and professional networks in France, Belgium, Germany, and Northern Europe.

Volume & seasonality

Average of 12 shipments per month with peaks during the September-November period (+31%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,000 and 2,400 kg.

Delivery constraints

Same-day delivery, loading assistance, secure parking areas.

Targets

Reduction of transit time by more than 2 hours, enable transport visibility

Objectives

Faster average transit by 4-11h, shipment tracking and email notifications on the DONE Space platform, transport cost reduction over 19%
3
 h
Épinal→Strasbourg transit time
423
 €
Example job price (Premium)
72
Number of shipments in 2025
98.66%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Épinal
Strasbourg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
3
 h
423
 €
Épinal
Rouen
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
24
 h
1514
 €
Épinal
Valence
5x palette EU, 120x80 cm, 900 kg
VAN
8
 h
685
 €
Épinal
Montpellier
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
12
 h
786
 €
Épinal
Berlin
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
16
 h
480
 €
Épinal
Mainz
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
6
 h
385
 €
Strasbourg
Rouen
Valence
Montpellier
Berlin
Mainz
Épinal

Before/after (last 6 months)

-0,22
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

We deliver across the whole of Europe.
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