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Ensuring logistics availability for renewable heating equipment in French regions.
This supplier of pellet and log heating solutions, based in the North-East, had to meet the growing demand from its professional clients for reliable deliveries of bulky pallets, while maintaining the safety and quality of the equipment. They faced major logistics challenges, including direct delivery to installers and renovation companies within tight deadlines and without disrupting site schedules. Thanks to DONE Deliveries, they benefitted from a responsive service, ensuring punctuality and traceability for every shipment, even during peak periods.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Specialist in pellet and wood heating solutions for residential and commercial buildings; based in the Grand Est; distribution to installers and renovation firms across the northern half of France.
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Volume & seasonality
Average of 10 shipments per month with peaks during March-July period (+32%)
Units & packaging
Custom goods 240x150x130 cm secured by tie-down straps and anti-slip mats, total shipment weight from 1,200 to 3,800 kg.
Delivery constraints
Night delivery, tail lift, fast POD.
Targets
Eliminate delays, trucks available on demand
Objectives
98.37% of shipments delivered on time, average truck availability for 99.67% of orders, transport cost reduction of over 8%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Troyes → Strasbourg | 16x palette EU, 120x80 cm, 7 400 kg | Porteur, Hayon élévateur | 9 h | 100 € |
Troyes → Auxerre | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 2 h | 275 € |
Troyes → Vannes | 2x palette EU, 120x80 cm, 300 kg | VAN | 10 h | 425 € |
Troyes → Metz | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché | 4 h | 298 € |
Troyes → Antwerp | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché, Hayon élévateur | 8 h | 594 € |
Troyes → Coslada | 5x palette EU, 120x80 cm, 900 kg | VAN | 22 h | 1263 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
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Order your transport and consider it DONE
Our team supports you every step of the way
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