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Ensuring logistics availability for renewable heating equipment in French regions.
CASE STUDY

Ensuring logistics availability for renewable heating equipment in French regions.

This supplier of pellet and log heating solutions, based in the North-East, had to meet the growing demand from its professional clients for reliable deliveries of bulky pallets, while maintaining the safety and quality of the equipment. They faced major logistics challenges, including direct delivery to installers and renovation companies within tight deadlines and without disrupting site schedules. Thanks to DONE Deliveries, they benefitted from a responsive service, ensuring punctuality and traceability for every shipment, even during peak periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in pellet and wood heating solutions for residential and commercial buildings; based in the Grand Est; distribution to installers and renovation firms across the northern half of France.

Volume & seasonality

Average of 10 shipments per month with peaks during March-July period (+32%)

Units & packaging

Custom goods 240x150x130 cm secured by tie-down straps and anti-slip mats, total shipment weight from 1,200 to 3,800 kg.

Delivery constraints

Night delivery, tail lift, fast POD.

Targets

Eliminate delays, trucks available on demand

Objectives

98.37% of shipments delivered on time, average truck availability for 99.67% of orders, transport cost reduction of over 8%
9
 h
Troyes→Strasbourg transit time
100
 €
Example job price (Premium)
207
Number of shipments in 2025
98.37%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Troyes
Strasbourg
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
9
 h
100
 €
Troyes
Auxerre
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
2
 h
275
 €
Troyes
Vannes
2x palette EU, 120x80 cm, 300 kg
VAN
10
 h
425
 €
Troyes
Metz
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
4
 h
298
 €
Troyes
Antwerp
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
8
 h
594
 €
Troyes
Coslada
5x palette EU, 120x80 cm, 900 kg
VAN
22
 h
1263
 €
Strasbourg
Auxerre
Vannes
Metz
Antwerp
Coslada
Troyes

Before/after (last 6 months)

-0,08
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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