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Ensuring reliable B2B deliveries for high-end home fragrances in Europe.
CASE STUDY

Ensuring reliable B2B deliveries for high-end home fragrances in Europe.

A company specialized in the creation of handcrafted home fragrances faced strict B2B punctuality requirements and needed greater visibility on deliveries, especially to supply specialty distributors in France and abroad. Thanks to real-time tracking, 24/7 proactive monitoring and guaranteed punctuality provided by our transport team, all flows have become more reliable, from collection at artisans' workshops to delivery in store.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of sustainable home fragrances and scented objects; main site in Île-de-France; deliveries to specialty retailers and concept stores in France and Belgium.

Volume & seasonality

An average of 21 shipments per month with peaks during March-June (+32%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 900 and 2,500 kg.

Delivery constraints

Fixed loading times, safety rope for customs, delivery with mandatory advance call.

Targets

Reduce transit time by over 3h, eliminate delays

Objectives

Faster average transit by 4-8h, 98.34% of shipments delivered on time, over 18% reduction in transport costs
13
 h
Paris→Tarbes transit time
808
 €
Example job price (Premium)
166
Number of shipments in 2025
98.34%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Tarbes
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
13
 h
808
 €
Paris
Tourcoing
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
4
 h
574
 €
Paris
Nancy
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
7
 h
573
 €
Paris
Lyon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
8
 h
404
 €
Paris
Dietzenbach
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
24
 h
732
 €
Paris
Amsterdam
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
10
 h
633
 €
Tarbes
Tourcoing
Nancy
Lyon
Dietzenbach
Amsterdam
Paris

Before/after (last 6 months)

-0,25
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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