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Ensuring reliable logistics for high-value luxury items with a 99.95% damage-free delivery rate.
CASE STUDY

Ensuring reliable logistics for high-value luxury items with a 99.95% damage-free delivery rate.

A luxury sector company specializing in high-end fashion, accessories, and beauty products, shipping fragile and high-value goods across Europe. Shipment management required strict carrier control and optimal security to guarantee delivery integrity and timeliness. The logistics provider achieved a 99.95% damage-free delivery rate through a five-step verification process and continuous traceability, notably covering France, Germany, and Belgium.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

High-end fashion and beauty house; headquarters and logistics center in Paris; B2B shipments to physical retail points and partners in France, Germany, and Benelux.

Volume & seasonality

An average of 24 shipments per month with peaks during March-June (+39%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, securing straps and anti-slip mats, total weight per shipment between 1,200 and 2,400 kg.

Delivery constraints

Night delivery, tail lift, secured parking.

Targets

Eliminate delays, enable transport visibility

Objectives

99.64% of shipments delivered on time, transport tracking and email notifications on the done space platform, transport cost reduction of over 18%
11
 h
Colombes→Vannes transit time
695
 €
Example job price (Premium)
184
Number of transports in 2025
99.64%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Colombes
Vannes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
11
 h
695
 €
Colombes
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
8
 h
592
 €
Colombes
Poitiers
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
6
 h
420
 €
Colombes
Rennes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
7
 h
412
 €
Colombes
Etten-Leur
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
8
 h
676
 €
Colombes
Hamburg
16x palette EU, 120x80 cm, 7 400 kg
Porteur
30
 h
1411
 €
Vannes
Lyon
Poitiers
Rennes
Etten-Leur
Hamburg
Colombes

Before/after (last 6 months)

-0,11
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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