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Ensuring speed and availability for B2B flows of gourmet products to premium hospitality.
CASE STUDY

Ensuring speed and availability for B2B flows of gourmet products to premium hospitality.

An industrial company specialized in processing dried fruits, pastry ingredients, and gourmet products for luxury hotels supplied many demanding establishments across France and Europe. Facing the need to deliver customized orders quickly, often within short windows and during periods of high demand, our transport team achieved a vehicle availability rate of 99.96%, providing a responsive service, even for urgent and tailor-made shipments.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Processor of dried fruits, pastry ingredients, and premium food products; based in Provence near Marseille; serving mainly high-end hotels and luxury establishments in France and Europe.

Volume & seasonality

Average of 24 shipments per month with peaks during November-February (+25%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and non-slip mats, total weight per shipment between 950 and 2,800 kg.

Delivery constraints

Fixed delivery hours, loading assistance, mandatory pre-delivery call.

Targets

Enabling transport visibility, immediate access to pod/cmr

Objectives

Transport tracking and email notifications via the DONE Space platform, all documents available on the DONE Space platform, transport cost reduction of over 13%
4
 h
Pélissanne→Nice transit time
556
 €
Example job price (Premium)
94
Number of shipments in 2025
98.83%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Pélissanne
Nice
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
556
 €
Pélissanne
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
11
 h
718
 €
Pélissanne
Chartres
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
27
 h
1226
 €
Pélissanne
Cholet
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
14
 h
418
 €
Pélissanne
Zwolle
2x palette EU, 120x80 cm, 300 kg
VAN
21
 h
598
 €
Pélissanne
Norderstedt
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
23
 h
766
 €
Nice
Bourges
Chartres
Cholet
Zwolle
Norderstedt
Pélissanne

Before/after (last 6 months)

-0,12
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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