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Ensuring the integrity of furnishing textiles for demanding collective establishments.
CASE STUDY

Ensuring the integrity of furnishing textiles for demanding collective establishments.

An industrial company specialized in manufacturing textiles and decorative elements for hotels, residences, and care facilities faced transportation challenges due to the fragility and variety of its goods. B2B flow management required maximum reliability to prevent damage or loss on regional and national routes. Thanks to a rigorous carrier verification process and a 99.98% damage-free delivery rate, the logistics provider secured each shipment, providing visibility and peace of mind for every shipment dedicated to enhancing welcome spaces throughout France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and supplier of furnishing textiles and decorative solutions for collective establishments; regional base in Saint-Étienne; mainly B2B deliveries to hotels, healthcare facilities, and public institutions across France.

Volume & seasonality

Average of 12 shipments per month with peaks during March-July (+31%)

Units & packaging

Custom goods 240x150x120 cm, secured with tie-down straps and corner protectors, average shipment weight from 1,200 to 3,800 kg.

Delivery constraints

Fixed loading hours, tail lift + pallet truck, all-risk insurance.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability for 99.79% of orders, over 10% reduction in transport costs.
16
 h
Saint-André→Colmar transit time
50
 €
Example job price (Premium)
83
Number of shipments in 2025
98.52%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-André
Colmar
2x palette EU, 120x80 cm, 300 kg
VAN
16
 h
50
 €
Saint-André
Caen
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
29
 h
1479
 €
Saint-André
Auxerre
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
13
 h
685
 €
Saint-André
Grenoble
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
9
 h
386
 €
Saint-André
Turin
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
489
 €
Saint-André
Rotterdam
2x palette EU, 120x80 cm, 300 kg
VAN
20
 h
506
 €
Colmar
Caen
Auxerre
Grenoble
Turin
Rotterdam
Saint-André

Before/after (last 6 months)

-0,12
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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