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Ensuring reliable delivery of sensitive products for the funeral industry in France and Europe.
CASE STUDY

Ensuring reliable delivery of sensitive products for the funeral industry in France and Europe.

A funeral manufacturing specialist, focusing on coffins and urns for professionals, managed critical goods flows to operators in the sector. Main challenges: ensuring speed, availability, and integrity of shipments during activity peaks, while minimizing risks inherent in transporting sensitive products. Thanks to expert coordination by the logistics provider, including full insurance and a 99.97% vehicle availability rate, supply continuity was maintained in all circumstances.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of coffins and funeral items; main site in Occitanie region; B2B deliveries to funeral home networks in France and Europe.

Volume & seasonality

Average of 17 shipments per month with peaks during October-January period (+39%)

Units & packaging

Custom goods 220x140x110 cm secured with lashing straps and corner protectors, total shipment weight from 1,200 to 3,800 kg.

Delivery constraints

Same-day delivery, tail lift, mandatory advance phone call before delivery.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability at 99.55% of placed orders, transport tracking and notifications by email on the Done Space platform, transport cost reduction of over 17%
8
 h
Albi→Limoges transit time
516
 €
Example job price (Premium)
172
Number of transports in 2025
98.89%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Albi
Limoges
5x palette EU, 120x80 cm, 900 kg
VAN
8
 h
516
 €
Albi
Cannes
2x palette EU, 120x80 cm, 300 kg
VAN
10
 h
354
 €
Albi
Le Mans
16x palette EU, 120x80 cm, 7 400 kg
Porteur
26
 h
1084
 €
Albi
Colmar
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
14
 h
729
 €
Albi
Rotterdam
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
19
 h
863
 €
Albi
Malaga
5x palette EU, 120x80 cm, 900 kg
VAN
24
 h
1097
 €
Limoges
Cannes
Le Mans
Colmar
Rotterdam
Malaga
Albi

Before/after (last 6 months)

-0,15
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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