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Securing the Delivery of Hospitality Furniture Through a Rigorous Carrier Selection Process.
CASE STUDY

Securing the Delivery of Hospitality Furniture Through a Rigorous Carrier Selection Process.

Active in supplying professional furniture for the hospitality industry, this distributor needed to guarantee fast and damage-free delivery of bulky and shock-sensitive goods, especially during peak terrace and outdoor space season. DONE Deliveries met this requirement by implementing a strict carrier selection procedure, achieving a damage-free delivery rate of 99.98% on shipments between the Occitanie region and various destinations in France and Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of furniture for cafés, hotels, and restaurants; based in southern France (Occitanie); B2B shipments to hospitality professionals in France and Europe.

Volume & seasonality

Average of 10 shipments per month with peaks during March-July period (+30%)

Units & packaging

Custom goods 260x150x120 cm secured with lashing straps and corner protectors, total shipment weight between 1,600 and 4,800 kg.

Delivery constraints

Night delivery, tail lift, GPS tracking.

Targets

Trucks available on demand, immediate access to pod/cmr

Objectives

Average truck availability for 99.58% of orders placed, all documents available on the done space platform, transport cost reduction of over 19%
11
 h
Nîmes→Mulhouse transit time
575
 €
Example job price (Premium)
156
Number of transports in 2025
98.62%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Nîmes
Mulhouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
11
 h
575
 €
Nîmes
Angers
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
27
 h
808
 €
Nîmes
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN
9
 h
564
 €
Nîmes
Valence
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
3
 h
286
 €
Nîmes
Maastricht
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
17
 h
878
 €
Nîmes
Berlin
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
24
 h
778
 €
Mulhouse
Angers
Bourges
Valence
Maastricht
Berlin
Nîmes

Before/after (last 6 months)

-0,1
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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