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Securing the delivery of sensitive medical furniture thanks to guaranteed vehicle availability at 99.6%.
CASE STUDY

Securing the delivery of sensitive medical furniture thanks to guaranteed vehicle availability at 99.6%.

French manufacturer and assembler of medical furniture, active in the hospital and homecare markets, faced with the management of large and delicate flows to France and Europe. Key requirements: limit risks of delay or damage, have immediate access to dedicated vehicles, ensure traceability during seasonal installation peaks. DONE Deliveries provided optimal responsiveness through express bookings, an extensive national network, and 24/7 transport monitoring, meeting technical and punctuality needs, especially for major healthcare facilities.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in innovative medical furniture; production based in Auvergne-Rhône-Alpes; professional deliveries to hospitals, nursing homes, and homecare providers in France and over 20 European countries.

Volume & seasonality

Average of 16 shipments per month with peaks during February–May period (+43%)

Units & packaging

Custom items 260x150x120 cm secured with tie-down straps and corner protectors, total shipment weight between 1,400 and 4,800 kg.

Delivery constraints

Fixed delivery hours, unloading assistance, mandatory pre-notification call.

Targets

Eliminate delays, trucks available on demand

Objectives

99.23% of shipments delivered on time, average truck availability for 99.74% of orders, more than 11% reduction in transport costs
13
 h
Tours→Marseille transit time
50
 €
Example job price (Premium)
183
Number of transports in 2025
99.23%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Tours
Marseille
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
50
 €
Tours
Rouen
16x palette EU, 120x80 cm, 7 400 kg
Porteur
8
 h
100
 €
Tours
Rennes
5x palette EU, 120x80 cm, 900 kg
VAN
4
 h
499
 €
Tours
Montpellier
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
11
 h
748
 €
Tours
Dietzenbach
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
13
 h
457
 €
Tours
Eindhoven
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
12
 h
666
 €
Marseille
Rouen
Rennes
Montpellier
Dietzenbach
Eindhoven
Tours

Before/after (last 6 months)

-0,16
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

We deliver across the whole of Europe.
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