CASE STUDY

Direct deliveries and optimal security for B2B wood packaging logistics in France.

A wood packaging manufacturer, operating mainly in the Rhône-Alpes region, needed to secure and ensure the reliability of its shipments of new and recycled pallets to its industrial and e-commerce clients. The main challenges were reducing damages and delays, as well as guaranteeing direct deliveries without reloading, within precise time slots. The intervention of the transport partner enabled the company to meet these specific requirements with suitable resources and real-time tracking.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Custom manufacturer of wood packaging and pallets; main site in the Rhône-Alpes region; regular deliveries to distributors, industrial clients, and e-commerce players throughout France.

Volume & seasonality

An average of 16 shipments per month with peaks during May-September period (+17%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with tie-down straps and corner protectors, total weight per shipment between 1,200 and 3,200 kg.

Delivery constraints

Narrow time slots (8 a.m.–12 p.m. and 1 p.m.–4 p.m.), loading assistance, all-risk insurance.

Targets

Eliminate delays, trucks available on demand

Objectives

99.34% of shipments delivered on time, average truck availability at 99.77% of orders, transport cost reduction of over 17%

Lyon→Roanne transit time

191

€

Example job price (Premium)

Number of transports in 2025

99.34%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Lyon → Roanne	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Hayon élévateur	2 h	191 €
Lyon → Auxerre	16x palette EU, 120x80 cm, 7 400 kg	Porteur, Hayon élévateur	8 h	100 €
Lyon → Marseille	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	6 h	636 €
Lyon → Rouen	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché, Hayon élévateur	10 h	672 €
Lyon → Hamburg	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Hayon élévateur	19 h	990 €
Lyon → Cottbus	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché, Hayon élévateur	21 h	665 €

Roanne

Auxerre

Marseille

Rouen

Hamburg

Cottbus

Lyon

Before/after (last 6 months)

-0,11

Cost per shipment

-6h

Shorter average transit time

99.96%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez