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Ensuring the protection and freshness of fine teas during B2B deliveries in Europe.
CASE STUDY

Ensuring the protection and freshness of fine teas during B2B deliveries in Europe.

As a major distributor of premium teas, this beverage specialist requires logistics that are sensitive to the quality and diversity of its products. Challenges included managing mixed pallets, maintaining the integrity of goods, and protecting against humidity during transport to its stores and partners across Europe. Thanks to direct deliveries, suitable vehicles, and enhanced security protocols, our transport team ensured uninterrupted flows without reloading or damage, while preventing delays.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of fine teas, accessories, and gifts; main site in Île-de-France; B2B deliveries to specialty stores and partners in France and Northern Europe.

Volume & seasonality

Average of 24 shipments per month, with peaks during October-December period (+14%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, lashing straps and anti-slip mats, total weight per shipment between 1,100 and 2,100 kg.

Delivery constraints

Narrow time slots (9 am–12 pm and 1 pm–4 pm), unloading assistance, all-risk insurance.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability for 99.62% of orders placed, transport tracking and email notifications via the DONE Space platform, transport cost reduction of over 9%
5
 h
Paris→Troyes transit time
100
 €
Example job price (Premium)
156
Number of shipments in 2025
98.85%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Troyes
5x palette EU, 120x80 cm, 900 kg
VAN
5
 h
100
 €
Paris
Nice
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
16
 h
944
 €
Paris
Roubaix
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
4
 h
504
 €
Paris
Cholet
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
9
 h
688
 €
Paris
Ulm
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
12
 h
775
 €
Paris
Turin
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
13
 h
522
 €
Troyes
Nice
Roubaix
Cholet
Ulm
Turin
Paris

Before/after (last 6 months)

-0,14
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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