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Ensuring the reliability of timber frame shipments for the construction sector in Normandy.
CASE STUDY

Ensuring the reliability of timber frame shipments for the construction sector in Normandy.

A manufacturer of timber structures for the building industry, this Normandy-based specialist needed to guarantee the availability of suitable vehicles and maximum safety for bulky and fragile goods on regional and interregional routes. DONE Deliveries responded with a 99.97% vehicle availability rate and enhanced carrier selection, minimizing the risk of damage for every professional delivery.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and manufacturer of traditional and industrial timber frames; production site in Normandy; B2B deliveries to construction companies and local authorities in France, mainly in the northwest.

Volume & seasonality

Average of 20 shipments per month with peaks during March–July (+29%)

Units & packaging

Custom items 320x150x130 cm, secured with tie-down straps and corner protectors, total weight per shipment between 2,400 and 6,200 kg.

Delivery constraints

Same-day pickup, tailgate + pallet jack, GPS tracking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.53% of orders placed, transport cost reduction of more than 15%.
4
 h
Rouen→Reims transit time
50
 €
Example job price (Premium)
101
Number of transports in 2025
98.49%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rouen
Reims
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
50
 €
Rouen
Tarbes
2x palette EU, 120x80 cm, 300 kg
VAN
14
 h
826
 €
Rouen
Auxerre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
5
 h
564
 €
Rouen
Roubaix
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
5
 h
291
 €
Rouen
Augsburg
8x palette EU, 120x80 cm, 5 100 kg
Porteur
30
 h
1356
 €
Rouen
Norderstedt
2x palette EU, 120x80 cm, 300 kg
VAN
17
 h
503
 €
Reims
Tarbes
Auxerre
Roubaix
Augsburg
Norderstedt
Rouen

Before/after (last 6 months)

-0,23
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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