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Ensuring the safety and insurance of every luxury porcelain shipment in Europe.
CASE STUDY

Ensuring the safety and insurance of every luxury porcelain shipment in Europe.

A leading player in high-end porcelain manufacturing needed to deliver delicate products to its main distributors across Europe while securing shipments against all risks. Thanks to comprehensive CMR coverage, 'All-Risk' cargo insurance options for high-value goods, and personalized support in case of claims, the provider delivered a reassuring and professional solution that met the strict expectations of the luxury sector.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of porcelain tableware and decorative art objects; main production site in Limoges; B2B deliveries to specialist stores and hotels in France, Belgium, and Germany.

Volume & seasonality

Average of 10 shipments per month with peaks during October-December (+42%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, lashing straps and anti-slip mats, total weight per shipment: 1,200 to 2,400 kg.

Delivery constraints

Same-day delivery, unloading assistance, all-risk insurance.

Targets

Trucks available on demand, transit time reduced by more than 4 hours

Objectives

Average truck availability for 99.68% of orders placed, average transit 4-9 hours faster, transportation cost reduced by over 16%
8
 h
Limoges→Tours transit time
100
 €
Example job price (Premium)
208
Number of shipments in 2025
98.24%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Limoges
Tours
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
8
 h
100
 €
Limoges
Bordeaux
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
4
 h
539
 €
Limoges
Lyon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
7
 h
362
 €
Limoges
Vannes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
8
 h
683
 €
Limoges
Alkmaar
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
17
 h
896
 €
Limoges
Enschede
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
19
 h
913
 €
Tours
Bordeaux
Lyon
Vannes
Alkmaar
Enschede
Limoges

Before/after (last 6 months)

-0,16
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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