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Ensuring the safety of fragile electric radiators on all B2B routes in France and Europe.
CASE STUDY

Ensuring the safety of fragile electric radiators on all B2B routes in France and Europe.

A French company specializing in infrared heating systems, this manufacturer serves demanding B2B distribution channels for sensitive electrical products. The main logistical challenges involved handling fragile goods, requiring a minimal damage rate and strictly vetted transport partners. Thanks to a strict control process and carefully selected carriers, the damage-free delivery rate approaches 99.97%, ensuring satisfaction for distribution to the main urban and industrial centers in France and neighboring countries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of infrared radiators for commercial and industrial buildings; production site in Auvergne-Rhône-Alpes; B2B deliveries to distributors, installers, and major specialty retailers in France and Belgium.

Volume & seasonality

An average of 9 shipments per month with peaks during the October-March period (+12%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats for securing, average shipment weight: 1,200 to 2,400 kg.

Delivery constraints

Same-day delivery, security rope for customs, gps tracking.

Targets

Trucks available on demand, immediate access to pod/cmr

Objectives

Average truck availability at 99.74% of orders placed, all documents available on the done space platform, transport cost reduction of over 17%
4
 h
Sury-en-Vaux→Chartres transit time
472
 €
Example job price (Premium)
77
Number of shipments in 2025
99.46%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Sury-en-Vaux
Chartres
2x palette EU, 120x80 cm, 300 kg
VAN
4
 h
472
 €
Sury-en-Vaux
Amiens
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
7
 h
551
 €
Sury-en-Vaux
Grenoble
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
396
 €
Sury-en-Vaux
Troyes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
433
 €
Sury-en-Vaux
Duisburg
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
27
 h
875
 €
Sury-en-Vaux
Rotterdam
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
13
 h
386
 €
Chartres
Amiens
Grenoble
Troyes
Duisburg
Rotterdam
Sury-en-Vaux

Before/after (last 6 months)

-0,25
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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