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Ensuring transport responsiveness for domestic heating flows in Île-de-France.
CASE STUDY

Ensuring transport responsiveness for domestic heating flows in Île-de-France.

A player in the domestic heating sector specializing in the supply and installation of wood, gas, and pellet appliances, needed to respond to a sudden increase in B2B delivery requests in Île-de-France. Managing logistical peaks required near-immediate vehicle availability to transport bulky and fragile equipment to distributors or worksites. With access to a vast network of vehicles and a 99.97% vehicle availability rate, the speed and flexibility constraints were overcome, even for emergencies or last-minute orders.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in heating and installation of stoves and fireplaces; based in Île-de-France; supply and installation for distributors and building professionals in the Paris region and surrounding areas.

Volume & seasonality

Average of 8 shipments per month with peaks during October-January period (+21%)

Units & packaging

Custom goods 250x140x120 cm secured with lashing straps and corner protectors, total weight per shipment between 1,200 and 4,800 kg.

Delivery constraints

Fixed delivery times, tail lift, all-risks insurance.

Targets

Eliminate delays, reduce transit time by more than 2 hours

Objectives

99.86% of shipments delivered on time, average transit faster by 4-9h, over 10% reduction in transport costs
24
 h
Paris→Valence transit time
100
 €
Example job price (Premium)
131
Number of shipments in 2025
99.86%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Valence
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
24
 h
100
 €
Paris
Roubaix
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
449
 €
Paris
Poitiers
5x palette EU, 120x80 cm, 900 kg
VAN
6
 h
592
 €
Paris
Arras
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
3
 h
274
 €
Paris
Hamburg
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
30
 h
823
 €
Paris
Norderstedt
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
17
 h
869
 €
Valence
Roubaix
Poitiers
Arras
Hamburg
Norderstedt
Paris

Before/after (last 6 months)

-0,17
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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