CASE STUDY

Ensuring vehicle availability for accessibility equipment for PRM in France.

A major player in the accessibility solutions sector for people with reduced mobility needed responsive and reliable logistics to transport its bulky equipment to public and private sites. Facing the challenge of on-time, scheduled deliveries in Narbonne and throughout the South of France, our transport team relied on a vehicle availability rate of 99.97% to ensure each shipment, even during peak periods or for urgent requests.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Supplier and installer of accessibility equipment for PRM; based in Narbonne, Aude; deliveries to public institutions, businesses, and individuals in the South of France.

Volume & seasonality

An average of 13 shipments per month with peaks during March-June (+32%)

Units & packaging

Custom goods 300x150x180 cm secured with tie-down straps and corner protectors, total shipment weight between 2,800 and 6,500 kg.

Delivery constraints

Fixed hours for loading, unloading assistance, delivery with mandatory prior phone call.

Targets

Trucks available on demand, transit time reduction by over 4 hours

Objectives

Average truck availability for 99.67% of orders placed, average transit time faster by 4-8 hours, transport cost reduction by more than 14%

Narbonne→Bordeaux transit time

494

€

Example job price (Premium)

150

Number of transports in 2025

98.85%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Narbonne → Bordeaux	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	7 h	494 €
Narbonne → Grenoble	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché	9 h	100 €
Narbonne → Nice	Chargement personnalisé, 230x180x120 cm, 1 900 kg	Porteur, Hayon élévateur	10 h	772 €
Narbonne → Lille	2x palette EU, 120x80 cm, 300 kg	VAN, Hayon élévateur	18 h	476 €
Narbonne → Augsburg	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Hayon élévateur	20 h	1146 €
Narbonne → Rotterdam	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché	22 h	1042 €

Bordeaux

Grenoble

Nice

Lille

Augsburg

Rotterdam

Narbonne

Before/after (last 6 months)

-0,08

Cost per shipment

-3h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez