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Ensuring vehicle availability for responsive B2B deliveries of artisanal sweets.
CASE STUDY

Ensuring vehicle availability for responsive B2B deliveries of artisanal sweets.

Artisan company specializing in high-end pastry and chocolate, operating in Normandy and delivering sensitive products to businesses. The main challenge was to ensure fast and flexible shipping, especially during seasonal order peaks, and to guarantee reliable pickups despite strict freshness requirements. Thanks to a 99.97% vehicle availability rate, the provider was able to offer immediate response during weekends and holidays, while covering the region and northern France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in artisan pastry and chocolate; main workshops in Normandy; B2B distribution to delicatessens, hotels, and businesses in France.

Volume & seasonality

Average of 19 shipments per month with peaks during November-December (+42%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, tie-down straps and anti-slip mats, total shipment weight between 900 and 2,400 kg.

Delivery constraints

Same-day pickup, unloading assistance, GPS tracking.

Targets

Eliminate delays, immediate access to pod/cmr

Objectives

98.67% of shipments delivered on time, all documents available on the done space platform, transport costs reduced by over 14%
7
 h
Caen→Bourges transit time
513
 €
Example job price (Premium)
81
Number of transports in 2025
98.67%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Caen
Bourges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
7
 h
513
 €
Caen
Lorient
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
7
 h
50
 €
Caen
Caen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
1
 h
150
 €
Caen
Toulouse
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
27
 h
852
 €
Caen
Utrecht
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
12
 h
723
 €
Caen
Zwolle
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
13
 h
606
 €
Bourges
Lorient
Caen
Toulouse
Utrecht
Zwolle
Caen

Before/after (last 6 months)

-0,14
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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