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Pan-European distribution of gourmet products with guaranteed truck availability.
CASE STUDY

Pan-European distribution of gourmet products with guaranteed truck availability.

A French gourmet food specialist, an expert in roasting and processing nuts, was facing increasing challenges in delivering its premium assortments to professional clients throughout Europe. Strong demand fluctuations and the requirement for direct deliveries without break bulk necessitated flexibility and reliability. DONE Deliveries responded by providing rapid access to a vast network of suitable vehicles, ensuring a truck availability rate of 99.97% and a smooth extension of logistics flows to new markets, particularly in Western and Central Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

French gourmet food company specializing in dried fruits and blend products; production unit in Provence-Alpes-Côte d’Azur; B2B distribution across France, Benelux, Germany, and Italy.

Volume & seasonality

Average of 24 shipments per month with peaks during the September-December period (+24%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, securing with lashing straps and anti-slip mats, total weight per shipment around 1,200 kg.

Delivery constraints

Fixed loading times, unloading assistance, GPS tracking.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability for 99.73% of orders placed, 99.61% of shipments delivered on time, transport cost reduction of over 16%
9
 h
Annecy→Marseille transit time
732
 €
Example job price (Premium)
78
Number of shipments in 2025
99.61%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Annecy
Marseille
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
9
 h
732
 €
Annecy
Tours
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
24
 h
100
 €
Annecy
Caen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
13
 h
536
 €
Annecy
Rodez
2x palette EU, 120x80 cm, 300 kg
VAN
9
 h
434
 €
Annecy
Coslada
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
22
 h
1252
 €
Annecy
Augsburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
14
 h
816
 €
Marseille
Tours
Caen
Rodez
Coslada
Augsburg
Annecy

Before/after (last 6 months)

-0,16
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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37

European countries

We deliver across the whole of Europe.
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