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Limiting the risk of damage for B2B distribution of fresh and fragile organic products.
CASE STUDY

Limiting the risk of damage for B2B distribution of fresh and fragile organic products.

A key player in the distribution of organic and ultra-fresh food products, this specialist faces logistical challenges related to the fragility and value of its goods. Ensuring flawless delivery without damage is crucial to maintaining product quality, especially during seasonal peaks. Thanks to a rigorous carrier verification process and a 99.98% damage-free delivery rate, our team has ensured the safety and reliability of deliveries throughout France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Wholesaler of organic and ultra-fresh food products; main logistics center in Île-de-France; B2B deliveries to distributors, specialty stores, and restaurants across France.

Volume & seasonality

Average of 15 shipments per month with peaks during May-July period (+29%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, load securing straps and anti-slip mats used, total weight per shipment between 1,200 and 3,200 kg.

Delivery constraints

Narrow time windows (6 am–10 am and 2 pm–6 pm), loading assistance, GPS tracking.

Targets

Immediate access to POD/CMR, elimination of delays

Objectives

All documents available on the DONE Space platform, 99.16% of shipments delivered on time, reduction in transport costs by over 9%
18
 h
Avignon→Lorient transit time
1044
 €
Example job price (Premium)
101
Number of shipments in 2025
99.16%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Avignon
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
18
 h
1044
 €
Avignon
Le Mans
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
775
 €
Avignon
Nantes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
16
 h
805
 €
Avignon
Colmar
2x palette EU, 120x80 cm, 300 kg
VAN
11
 h
377
 €
Avignon
Genk
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
30
 h
1004
 €
Avignon
Norderstedt
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
24
 h
1179
 €
Lorient
Le Mans
Nantes
Colmar
Genk
Norderstedt
Avignon

Before/after (last 6 months)

-0,16
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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