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Mastering the distribution of fine chocolates thanks to a reliable European transport network.
CASE STUDY

Mastering the distribution of fine chocolates thanks to a reliable European transport network.

A specialist in high-end artisanal chocolate for gastronomy professionals, this historic manufacturer based in the Auvergne-Rhône-Alpes region needed to secure deliveries of delicate goods to stores and distributors in France and several European countries. Thanks to a pan-European vehicle network and flexible logistics, the supply chain gained reliability and availability—without requiring their own fleet.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal manufacturing of chocolates and related products; main production site in a large city in central France, deliveries to professionals and specialized distributors in France and Europe.

Volume & seasonality

Average of 12 shipments per month with peaks during October-December (+42%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total weight per shipment between 1,000 and 2,500 kg.

Delivery constraints

Fixed delivery times, unloading assistance, full insurance coverage.

Targets

Immediate access to POD/CMR, eliminate delays

Objectives

All documents available on the DONE Space platform, 99.91% of shipments delivered on time, transport cost reduction of over 9%
16
 h
St-Étienne→Brest transit time
1047
 €
Example job price (Premium)
128
Number of transports in 2025
99.91%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
St-Étienne
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
16
 h
1047
 €
St-Étienne
Caen
2x palette EU, 120x80 cm, 300 kg
VAN
12
 h
50
 €
St-Étienne
Le Mans
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
23
 h
679
 €
St-Étienne
Le Havre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
12
 h
787
 €
St-Étienne
Magdeburg
5x palette EU, 120x80 cm, 900 kg
VAN
19
 h
1005
 €
St-Étienne
Amsterdam
5x palette EU, 120x80 cm, 900 kg
VAN
17
 h
884
 €
Brest
Caen
Le Mans
Le Havre
Magdeburg
Amsterdam
St-Étienne

Before/after (last 6 months)

-0,08
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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