A refrigeration manufacturer based in southeastern France needed to deliver sensitive and diverse equipment to its European business clients while ensuring the safety and integrity of every shipment. Risks of damage during transport represented a major strategic challenge. Thanks to a rigorous carrier selection process and meticulous flow management, the provider achieved a 99.96% damage-free delivery rate, guaranteeing peace of mind for every shipment.

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Manufacturer of refrigeration and air conditioning components and piping; main site in Auvergne-Rhône-Alpes; B2B flows to installers and distributors in France and Western Europe.
Average of 18 shipments per month with peaks during March-July (+17%)
Custom goods 260x150x120 cm secured with lashing straps and anti-slip mats, shipment weights between 1,200 and 4,800 kg.
Narrow time slots (8 am–12 pm and 1 pm–5 pm), safety rope for customs, fast POD.
Transit time reduction of more than 4h, trucks available on demand
Average transit time faster by 4-8h, truck availability at an average of 99.68% of orders placed, transport cost reduction of over 14%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Villejuif Île De France france → Amiens | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 3 h | 270 € |
Villejuif Île De France france → Roubaix | 8x palette EU, 120x80 cm, 5 100 kg | Porteur | 7 h | 100 € |
Villejuif Île De France france → Tarbes | 5x palette EU, 120x80 cm, 900 kg | VAN, Hayon élévateur | 13 h | 856 € |
Villejuif Île De France france → Reims | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 3 h | 483 € |
Villejuif Île De France france → Pioltello | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché | 14 h | 568 € |
Villejuif Île De France france → Tilburg | 5x palette EU, 120x80 cm, 900 kg | VAN | 8 h | 632 € |
Yes. This case illustrates our standard way of working: same-day or next-day loading, coverage of 37 European countries, a network of over 33,000 verified vehicles and real-time tracking via the DONE Space digital platform.
Each transport is monitored 24/7 by our Track & Trace department. We achieve a ratio of 99.2% on-time loadings and 98.7% on-time deliveries. In the event of significant delays attributable to us, freight can be reimbursed up to 100%.
We apply a 5-step verification process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assignment of a DONE internal score. This system allows us to reach a 99.95% damage-free delivery rate.
By default, each shipment is covered by the carrier's liability insurance (CMR) with a limit of up to €300,000 per claim. For high-value goods, it is possible to add all-risks cargo insurance covering virtually the entire value of the goods when booking.
European countries
Unfortunately, our fleet does not run on some routes. To continue placing a transport order, please select another route.
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