Active in the distribution of heating, air conditioning, and hot water equipment for the residential, commercial, and industrial sectors, this specialist needed to ensure fast and secure delivery of bulky goods to a vast network of professional installers. Facing tight schedules and strong seasonality, DONE Deliveries implemented 24/7 tracking and proactive route management to guarantee punctuality and visibility, especially during regional peak periods.

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Distributor of sustainable thermal equipment for professionals; based in Nouvelle-Aquitaine; delivers to installers and builders throughout the southwest of France.
Average of 17 shipments per month with peaks during October-February (+35%)
Custom goods 320x150x130 cm secured by tie-down straps and corner protectors, total weight per shipment between 1,200 and 4,500 kg.
Fixed loading hours, safety rope for customs, all-risk insurance.
Reduce transit time by over 4 hours, eliminate delays
Average transit 4-5 hours faster, 99.18% of shipments delivered on time, over 14% reduction in transport costs


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Bayonne → Rouen | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 13 h | 827 € |
Bayonne → Marseille | 8x palette EU, 120x80 cm, 5 100 kg | Porteur | 26 h | 100 € |
Bayonne → Valence | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 12 h | 491 € |
Bayonne → Roanne | 5x palette EU, 120x80 cm, 900 kg | VAN | 12 h | 756 € |
Bayonne → Bremen | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 26 h | 693 € |
Bayonne → Mechelen | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 19 h | 635 € |
We rely on a network of over 13,000 vetted carriers and 33,000 trucks and vans. This allows us to achieve a vehicle availability rate of 99.6%. In the 0.4% of cases where we cannot provide a vehicle, we offer compensation of €500.
Each transport is tracked 24/7 by our Track & Trace department. We achieve a 99.2% on-time loading rate and 98.7% on-time delivery rate. In the event of significant delay due to our fault, up to 100% of the freight cost may be refunded.
We apply a 5-step vetting process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assigning a DONE internal score. This system allows us to reach a 99.95% damage-free delivery rate.
You benefit from full tracking via DONE Space: real-time tracking map, automated status updates (loading, departure, arrival), and email notifications. Our Track & Trace team monitors every step to anticipate issues and keep you informed.
European countries
Unfortunately, our fleet does not run on some routes. To continue placing a transport order, please select another route.
Refresh the page and try again. If the problem persists, please contact us.
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Our team supports you every step of the way
Via e-mail or phone - within 12 minutes, during business hours (8am - 5pm)