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Responsiveness and guaranteed availability for B2B food product distribution.
CASE STUDY

Responsiveness and guaranteed availability for B2B food product distribution.

A major player in the food sector, specializing in the manufacturing and distribution of hot beverages to large retailers and the out-of-home sector, this manufacturer needed to ensure fast and reliable delivery of goods throughout France, including during seasonal peaks. The service provider met this challenge with a 99.97% vehicle availability rate, enabling same-day or next-day loading and flexible management of urgent shipments.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer and distributor of hot beverages for large retailers and foodservice professionals; primary industrial site in Normandy; B2B logistics services for professional chains and networks throughout France.

Volume & seasonality

Average of 11 shipments per month, with peaks during September-December period (+13%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Fixed loading times, unloading assistance, all-risk insurance.

Targets

Enable transport visibility, reduce transit time by more than 2 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit time faster by 4-10 hours, over 17% reduction in transport costs
4
 h
Le Havre→Caen transit time
415
 €
Example job price (Premium)
118
Number of transports in 2025
99.83%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Havre
Caen
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
415
 €
Le Havre
Cholet
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
7
 h
792
 €
Le Havre
Mulhouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
12
 h
771
 €
Le Havre
Annecy
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
13
 h
544
 €
Le Havre
Ciampino
2x palette EU, 120x80 cm, 300 kg
VAN
28
 h
912
 €
Le Havre
Etten-Leur
8x palette EU, 120x80 cm, 5 100 kg
Porteur
11
 h
824
 €
Caen
Cholet
Mulhouse
Annecy
Ciampino
Etten-Leur
Le Havre

Before/after (last 6 months)

-0,22
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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