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Responsiveness and punctuality for specialized textile flows to the European senior market.
CASE STUDY

Responsiveness and punctuality for specialized textile flows to the European senior market.

A key player in the textile sector dedicated to clothing for seniors and people with reduced mobility, this manufacturer must ensure reliable deliveries of ergonomic garments to its European partners. The main constraints are securing fragile goods and strictly adhering to deadlines to meet seasonal demand peaks. Through rigorous carrier vetting and continuous tracking, the logistics provider achieved a damage-free delivery rate of 99.97% while maintaining punctuality across all shipments.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in adaptive clothing for seniors and people with reduced mobility; operations based in the Auvergne-Rhône-Alpes region; B2B distribution to distributors and specialized facilities in France and Western Europe.

Volume & seasonality

Average of 20 shipments per month, with peaks during September-November period (+29%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with straps and anti-slip mats, total shipment weight between 1,000 and 2,200 kg.

Delivery constraints

Same-day pickup, tailgate + pallet truck, GPS tracking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability is 99.53% of orders placed, transport cost reduction of more than 15%
12
 h
Dardilly→Caen transit time
740
 €
Example job price (Premium)
101
Number of shipments in 2025
98.49%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Dardilly
Caen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
740
 €
Dardilly
Nice
2x palette EU, 120x80 cm, 300 kg
VAN
9
 h
717
 €
Dardilly
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
1
 h
150
 €
Dardilly
Rodez
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
7
 h
631
 €
Dardilly
Dietzenbach
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
25
 h
1003
 €
Dardilly
Bologna
2x palette EU, 120x80 cm, 300 kg
VAN
12
 h
372
 €
Caen
Nice
Lyon
Rodez
Dietzenbach
Bologna
Dardilly

Before/after (last 6 months)

-0,23
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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